Frequently Asked Questions
Everything you need to know about healthy eating made easy.
What makes WiO SmartFoods different from traditional health foods?
WiO SmartFoods utilizes a proprietary natural process to reduce the calories and carbohydrates that your body actually absorbs, allowing you to enjoy the taste of real food without the metabolic impact.
How should I store my WiO products?
Most of our baked goods are preservative-free and should be stored in the freezer upon arrival to maintain freshness. Dry goods and pantry items can be kept in a cool, dry place.
Do you offer international shipping?
Currently, we ship within the United States and Canada. We use specialized packaging for our perishable items to ensure they arrive at your door in optimal condition.
Are your products suitable for a ketogenic lifestyle?
Yes, many of our products are designed to be keto-friendly, featuring high fiber and low net carb counts to help you stay in ketosis while enjoying your favorite comfort foods.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or there is an issue with your shipment, please contact our support team within 48 hours for a resolution.
How can I track my order?
Once your order is processed and shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.